1.1 Any instructions or request for information received by Blue Kangaroo Travel (BKT) from you (you or the Customer) for the supply of travel and travel-related services and related information, including about travel locations, cruise or flight times, dates and prices, accommodations, transportation, insurance, currency and schedules (Services) shall constitute acknowledgement by the Customer that it has received, and understands and agrees to these Conditions and will be bound by them.
1.2 Any instructions received by BKT for the supply of Services shall also constitute authorization for BKT to act on behalf of the Customer in accordance with the Condition.
2.1 All amounts quoted are payable in the currency in which they were quoted. Foreign exchange fees, if applied to a charge, are beyond BKT’s control and imposed by your credit card company. Please be aware that translating the amount quoted into your home currency will always be approximate until charged.
2.2 Airfare, air taxes, transfers, government fees and taxes are additional unless otherwise stated. A booking processing fee is additional and subject to change without notice. Ask your agent for details. Information and pricing is subject to change without notice. In the event of a pricing error, or any other misrepresentation or omission, we reserve the right to adjust the pricing or make any other corrections.
2.3 All air-only prices, are subject to increase and are not guaranteed until full payment has been received. The entire booking must be paid in full to protect the air-only price on the booking.
2.4 All rates are per person based on double occupancy, subject to availability at the time of booking, and may increase without notice. Non-discountable fees (e.g. port charges) are including in pricing unless otherwise stated.
2.5 If final payments are not received by BKT by the balance due date indicated to you by your BKT consultant your reservation is subject to cancellation.
2.6 Price changes may occur because the third-party service providers who supply information to us may change the prices at any time and because of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and fare increases.
2.7 All bookings are made on the Customer’s behalf subject to the terms and conditions and limitations of liability imposed by the third-party service providers. The Customer acknowledges that except as expressly permitted under these Conditions, all claims must be made against the relevant third-party service providers whose own terms and conditions apply to the Services. BKT can provide you with copies of the relevant third-party service provider terms and conditions on request.
2.8 The information supplied by us regarding the Services is supplied to us by third-party service providers. We accept no responsibility for information supplied to us by such third parties. We recommend you confirm all information contained on or linked from the information we provide to the Customer with the third-party service provider.
3.1 Unless otherwise agreed in writing, BKT’s fees are included in the prices quoted to the Customer and will be set out in invoices or receipts provided to the Customer. In the event BKT agrees to grant credit to a Customer, any amounts payable under any agreement between BKY and the Customer fall due and are payable within seven days of the date of BKT’s invoice
3.2 Please note that additional airport and/or hotel and/or car rental fees and government taxes (other than sales tax) may not be included in your purchase. These are frequently collected at the destination. Seat selection on flights may also incur additional fees.
3.3 All airfares and tour/cruise operator rates are subject to change without notice if full payment for the booking has not been received. BKT does not warrant that prices will not change until booking is paid in full and an increase must be borne and paid for upon demand by the Customer.
3.4 All amenities and or credits offered by BKT shall only be applicable if travel is fully completed on arrangements where they were offered. Voluntary Cancellation or Cancellation/Suspension by a travel supplier will constitute a forfeiture of all amenities and or credits offered.
4.1 BKT does not choose and has no control over air flights, times, seat selection or carriers that are part of all-inclusive air/sea packages. BKT does not have control as to whether a flight is non-stop, has connecting flights, or requires an overnight stay. Flight schedules are determined solely by the respective cruise line with which you are sailing. If you have certain requirements that must be met concerning your flights, we recommend you speak to your BKT consultant about an “air deviation request” which would involve a non-refundable extra charge by the cruise line OR book a “cruise-only” package and make separate air arrangements.
5.1 IT IS THE PASSENGER'S RESPONSIBILITY TO KNOW AND UNDERSTAND THE OPERATOR'S AND BKT'S CANCELLATION PENALTIES. YOU MAY VISIT THE OPERATOR'S WEBSITE TO VIEW THOSE POLICIES.
5.2 Cancelled or amended bookings may incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges may also apply where a booking is changed and when tickets or documents are re-issued. Where BKT incurs any liability for a supplier cancellation fee or charges for any booking which the Customer cancels or changes, the Customer agrees to indemnify BKT for that fee or charge.
5.3 IN THE EVENT OF A CRUISE, TOUR OR LAND CANCELLATION, A $100 (plus applicable taxes) PER BOOKING ADMINISTRATIVE FEE WILL AUTOMATICALLY BE ASSESSED BY BKT. THESE ARE IN ADDITION TO ANY PENALTIES IMPOSED BY THE CRUISE LINES, AIRLINES OR TOUR OPERATORS.
6.1 Except as expressly provided otherwise in these Conditions, dates and times by which BKT is required to render performance under these Conditions shall be postponed automatically to the extent and for the period that BKT is prevented from meeting them by causes beyond its reasonable control. Such causes include, but are not limited to:
a)any condition beyond BKT's reasonable control (including, but without limitation, meteorological conditions, acts of God, riots, civil commotion, embargoes, wars, hostilities, terrorist threats, disturbances, or unsettled international conditions), actual, threatened or reported, or because of any delay, demand, circumstances or requirement due, directly or indirectly, to such conditions; or
b) any failure by any third-party service provider to provide services; or
c) any strike work stoppage, slowdown, lockout or any other industrial related dispute; or
d) any government regulation, demand, or requirement; or
e) any shortage of labour, fuel or facilities of BKT or others; or
any fact not reasonably foreseen, anticipated, or predicted,
herein referred to as “Force Majeure”).
7.1 All travelers must have a valid passport and/or visa for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. The Customer agrees to ensure that all travellers’ passports and visas are in order. The Customer agrees that all information, including personal information, which the Customer has provided can be provided to authorities and other agencies responsible for immigration- and aviation-related security measures. Please make sure that the spelling of all names provided to BKT regarding the Services are as they appear on your passport. Note: Name changes, if permitted, may be subject to penalties assessed by the travel supplier.
7.2 When assisting with an international travel booking, BKT will assume that all travellers covered by the Services have a valid passport and/or a valid visa and other required travel documentation, as required. If this is not the case, the Customer must inform BKT promptly.
7.3 Passport, Visa and Health requirements are the responsibility of the Customer and all individual travellers. Valid passports are required for all travellers. To re-enter the US/Canada, you must have a valid passport, you need to show a valid Permanent Resident Card or a valid Visa or Work Permit. Immigration authorities in US/Canada and abroad have the sole discretion to deny entry even when the relevant travel documentation is provided, and their requirements are subject to change. For domestic travel within US/Canada, travellers must be in possession of government-issued photo identification, including Enhanced Drivers License in lieu of a Passport for domestic travel. BKT will assist in providing information based on the information supplied by the Customer. This information as well as other related information supplied by BKT are supplied in good faith but should be treated as a guideline only. The final responsibility for ensuring documentation is correct is that of the Customer and the individual travellers.
7.4 BKT has no responsibility for the accuracy of the above information. BKT is not responsible for any claims that may be made due to inaccurate or inadequate information regarding the above. Any fines, penalties, payments or expenditures incurred as a result of such travel documents not meeting the requirements of those authorities will be the Customer’s sole responsibility.
7.5 The Customer acknowledges and agrees that all travelers are liable for any customs duties or other charges levied by government authorities against the travelers in relation to any travel arrangements and that no claims can be made against BKT in respect of such duties and charges.
7.6 Verification of travel documentation requirements must be done by the Customer and each individual traveler when travel dates near. Failure to provide the required travel documents may result in being denied travel privileges by the carrier or relevant authorities, without further recourse or the possibility of any refund. US Citizens, please consult the US Department of State website (www.state.gov) well in advance of your departure date. Canadian residents, we recommend that you inquire with the Consular Affairs Bureau for Canadians Abroad or review online the Essential Information for Canadian Travelers Guide at www.travel.gc.ca to satisfy each individual traveller’s personal travel requirements. Some countries also require travellers to be issued a special international driver’s permit and/or international proof of insurance. If you are not a citizen of the United States or Canada, you are responsible to obtain the latest up-to-date information on immigration and entry requirements for the destinations you will be visiting from your nearest Embassy or Consulate.
7.7 In respect of cruise travel, if you have not received a package from the cruise line regarding immigration, visas and inoculations at least 30 days prior to sailing, please contact your BKT consultant.
8.1 BKT strongly recommends that travelers take out appropriate travel insurance to cover their travel arrangements including to provide adequate coverage for medical expenses, personal accident, loss of baggage and curtailment or trip cancellation. Travel insurance is also strongly recommended for all overseas travel.
8.2 It is the Customer’s responsibility to ensure travelers have adequate travel insurance for their journey. We have made buying Travel Insurance very easy and we strongly encourage you to purchase travel insurance and protect yourself before you go by inquiring further with your BKT consultant.
9.1 The Customer must ensure that travelers are aware of any health requirements and recommended precautions relevant to their travel and ensure that they carry all necessary vaccination documentation. In some cases, international health certificates are also required and failure to present required vaccination and health documentation may deny travelers entry into a country.
9.2 BKT recommends that travelers consult with their local doctor, travel medical Centre or specialist vaccination clinic before commencing travel. General health advice for the destination you wish to visit is also available from the US Government https://travel.state.gov/content/passports/en/country.html and Government of Canada at www.travel.gc.ca.
9.3 It is also recommended to consult the embassy or consulate of your destination country in US/Canada for up-to-date information on entry and exit requirements before travelling abroad.
10.1 The Customer acknowledges and agrees that BT is not liable in contract, tort or otherwise, for any injury, damage, loss, delay, or events caused by a Force Majeure, or any additional expense or inconvenience caused by the errors, omissions or default of third service party providers.
10.2 The Customer’s legal recourse in respect of any injury, damage, loss, delay, additional expense or inconvenience is against the specific third-party service provider only, except to the extent a loss has been solely caused by the gross negligence of BKT. If for any reason any third-party service provider is unable to provide the services for which the Customer contracted, the Customer agrees to make claims only against the third-party service provider and further agrees not to make any claim against BKT, unless the Customer’s claim arises solely because of BKT’s gross negligence.
10.3 BKT THEREFORE SHALL NOT BE RESPONSIBLE FOR BREACH OF CONTRACT OR ANY INTENTIONAL OR CARELESS ACTIONS OR OMISSIONS ON THE PART OF SUCH CRUISE LINES AND/OR OTHER SUPPLIERS, WHICH RESULT IN ANY LOSS, DAMAGE, DELAY, OR INJURY TO YOU, YOUR TRAVEL COMPANION(S) OR GROUP MEMBERS. BKT SHALL NOT BE RESPONSIBLE FOR ANY INJURIES, DAMAGES, OR LOSSES CAUSED TO ANY TRAVELER. BY EMBARKING ON HIS/HER TRAVEL, THE PASSENGER VOLUNTARILY ASSUMES ALL RISK INVOLVED WITH SUCH TRAVEL, WHETHER EXPECTED OR UNEXPECTED.
11.1 By providing personal information to BKT, the Customer consents to BKT collecting, using and disclosing the Customer’s and all travelers’ personal information. The Customer agrees that in certain circumstances (such as where the Customer requests BKT to book travel), BKT is permitted to transfer personal information to third-party service providers and for international travel to overseas recipients. Such recipients may include travel service provider(s) (e.g. airlines, transportation providers, accommodation and tour providers) with whom the Customer seeks to make a booking and government authorities and other agencies responsible for the related security or other relevant measures.
11.2 Travel service providers will in most cases receive personal information in the country in which they will provide the services or in which their business is based. BKT may also send personal information to BKT’s overseas related entities and to service providers who perform services for BKT outside of USA. Generally, BKT will only send personal information to these recipients regarding the facilitation of a travel booking and/or to enable the performance of administrative and technical services by them on the Customer’s behalf. Where BKT transfers personal information to a travel recipient, the Customer agrees that BKT will not be required to ensure the recipient’s compliance with US or foreign privacy laws or otherwise accountable for how the recipient handles the personal information.
12.1 BKT MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE PAGES AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE FOR ANY PURPOSE. SUCH DOCUMENTS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.
12.2 ELEMENTS OF THIS WEBSITE ARE PROTECTED BY COPYRIGHT, TRADE DRESS, AND OTHER LAWS AND MAY NOT BE COPIED OR IMITATED WHOLE OR IN PART. NO LOGO, GRAPHIC, SOUND, IMAGE, OR HTML CODING FROM THIS WEBSITE MAY BE COPIED, ALTERED, OR RETRANSMITTED UNLESS EXPRESSLY PERMITTED BY BLUE KANGAROO TRAVEL.
12.3 BKT, Blue Kangaroo Travel, Blue the Kangaroo are Trademarks. OTHER PRODUCT AND COMPANY NAMES MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.